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 Overview

In the summer of 2018, I enrolled in SVA's IxD summer intensive program. For my Practice of Interaction Design final project, I was tasked to add a feature to an app or website that I am familiar with. I chose to work on Google Drive because it was a service that I relied heavily upon, but couldn't always depend on.

 

Role

UX Designer, Researcher, Visual Designer

Tools

Sketch, Illustrator, Adobe XD, UXPressia

 

Jump To

 
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Introduction

Problem

Collaborating with others on a Google Document file is frustrating, especially when everyone is trying to type at once.

Background

Google Docs is a great way for teams to collaborate on a project. Many businesses and schools have adopted Google Documents as the go-to option for collaborative writing because it is easy to share and allow real time multi-user typing. However, many are still frustrated because other users are unpredictable and disrupt their personal workflow.

 

 

Resesarch

Method

I conducted interviews with my friends and colleagues, all of whom I know work with Google Docs for work or school. I also sent out a SurveyMonkey survey to several professional Slack groups and a subreddit.

 

OUTCOME

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User Personas

Tom and Alice represent the two major groups from my research: students and office workers.

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User Journey

Alice’s Group Assignment

User Case B

Competitive Analysis

 

 

Insights

Collaborative work makes people anxious

"Is it weird if I ask Jack to move his cursor out of my section?"

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Team projects are just the sum of many working alone

"Please don't touch my stuff and I won't touch yours."

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Even solo writers like dividing documents into sections

"I wish I didn't have to create a new document just to take notes."

 

 

Solution

 

Allow users to divide a document into navigable sections

 
 

 

Ideation & Prototyping

Sketches and Wireframes

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Testing and Iterations

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Changes

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Changes

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Final Product

Feature A

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Feature B

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Feature B

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Conclusion

Next Steps

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Takeaway

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